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Common Questions
How do payouts work?
Open PeerShots → Profile → Wallet & Payouts. Connect your bank via Stripe to start receiving tips and subscription payments. PeerShots takes a 5% platform share after payment processing fees. Your Wallet explains settlement timing and payout fees.
How do I cancel a subscription?
In the app: tap the creator's profile → tap "Subscribed" → Cancel Subscription. You'll keep access until the end of your billing period.
How do I delete my account?
In the app: Profile → scroll down → Delete My Account. Your data will be anonymized and subscriptions cancelled.
How do I report content?
Tap the 3-dot menu (⋯) on any profile or photo → Report. Our team reviews all reports within 24 hours.
Billing, refunds and unauthorized charges
Unauthorized or unrecognized charge
Email
support@peershots.com with the date, amount and the last 4 digits of the card. We respond within 2 business days, refund any charge you did not authorize, remove the access it bought, and cooperate with your card issuer if you also dispute it with them. Charges appear on your statement as PEERSHOTS or PEERSHOTS.COM.
Refunds
Subscriptions: cancel any time; you keep access until the end of the paid period, and we refund charges made after a cancellation. Tips and one-time unlocks are final once the content has been delivered, except where the law gives you a right to a refund or the purchase was unauthorized.
How payments are handled
Payments are processed by Stripe. PeerShots never sees or stores your full card number. Manage or cancel subscriptions in the app (Profile → Subscriptions) or by emailing support.